• Certified Installation Manager (CIM) Program

  • The Certified Installation Manager (CIM) Program provides training tools and assessment for qualified professionals within the commercial flooring industry to enhance their core skill set, experience, and knowledge base, which are necessary to successfully manage commercial flooring installation projects. Individuals that reach this level of expertise will be easily distinguished by their achievement of the Certified Installation Manager (CIM) designation.


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  • Once the application to the CIM program has been received and approved, candidates will complete a online course of study featuring training modules led by experts that speak from years of floor covering installation experience.

    Getting Your Certified Installation Manager (CIM) Designation is as Easy as these 4 STEPS

    • Click The  apply now Button To Create Your Account
    • Complete The Online CIM Application
    • Purchase The CIM Program, View The Modules Of Learning And Take The Assessment Tests
    • Certification!
  • Begin here by applying for the program. 

    Fees include: $75.00 application fee and $ 1,150.00 FCICA Members; $1,495.00 Non-Members for the Complete CIM Program (includes all Modules and Assessment Tests).

  • The CIM learning system requires the use of Chrome or Internet Explorer (IE) 11 or newer, to ensure optimal performance. Check your system here.

  • FCICA is pleased to provide the Certified Installation Manager (CIM) Program, a certification program that sets the industry standard for all commercial flooring Installation Managers, regardless of their affiliations.

    This program is designed to provide accurate and authoritative information in regard to the subject matter it contains. It is to be used with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional services. If legal advice or other expert assistance is required, the services of a competent professional should be sought.

    We would like to thank the FCICA CIM Taskforce, whose expertise and dedication to the Certified Installation Manager (CIM) Program made it a reality, and the FCICA staff.

    ©2016 CIM Program All Rights Reserved

    Utilizing the Estimate to Establish and Manage Installation Costs

    • Challenges in Preparing labor Estimates
    • Steps for Preparing an Accurate Estimate
    • Phases of Installation or Job Cut Offs-Materials Management
    • Type of Jobsite and Jobsite Environment Variables
    • Labor Sourcing –Specifications and Availability
    • Verifying Estimate to Jobsite- Pre-Walk Assessment
    • Best Practices for Preparing and Verifying the Estimate

    Planning the Job

    • Challenges in Planning the Job
    • Pre-job Review
    • Steps for Planning the Job
    • The Warehouse Manager’s Responsibilities for Planning the Job
    • Hand-off Process
    • Reading the Plans and Specifications
    • Test Documentation
    • Tools and Equipment Requirements
    • Qualified Labor
    • Best Practices

    Understanding Contractual Obligations

    • Current Plans (All Addendums) Scope; Inclusions/Exclusions
    • Change Order Protocol
    • Submittals
    • Approved Shop Drawings
    • Attic Stock
    • Labor Requirements – Regular Hours/ Off hours, T&M “Ticket Work”
    • Moisture Testing
    • Phasing
    • Certified Payroll
    • Project Meeting Obligations (Customer Contacts)
    • Best Practices for Understanding Contractual Obligations

    Scheduling and Assigning Resources for Installation

    • Challenges to Scheduling and Assigning Resources
    • Criteria for Superior Leadership
    • Conducting a Work in Progress (WIP) Meeting
    • Long-range Scheduling Pre-Installation Steps
    • Short-range Scheduling Installation Steps
    • Scheduling logistics – Material Delivery, Substrate Evaluation, Material Lead Times
    • Best Practices for Scheduling and Assigning Resources for Installation

    Managing On-site Conditions

    • Challenges to Managing On-Site Conditions
    • The IM’s Responsibilities for Managing On-Site Conditions
    • Manufacturer Installation Requirements
    • Initial Meeting with Client
    • Job Site Communications
    • Staying on Schedule
    • Best Practices for Managing On-Site Conditions

     Chapter 2: Managing Materials on the Jobsite

    • Material Scheduling
    • Acclimation
    • Storing
    • Delivery
    • Accessibility for material delivery to area of installation
    • Designate a location where materials can be stored during installation
    • Coordinate deliveries
    • Protecting the Flooring
    • Properly protect installed material from other trades
    • Best Practices for Managing Materials on the Jobsite

    Managing Change Orders On-site

    • Empower Foreman
    • On Site change Orders
    • When to Take the Foreman Out of the Picture
    • Change Orders Addressed Up Front
    • Contract Text
    • Managing Deadlines
    • Types of Change Orders
    • Best Practices for Managing Change Orders On-site

    Financial Management: Budget vs. Actual

    • Challenges to Tracking Labor and Job Status
    • Tracking the Labor Productivity and Job Status Process
    • Punch List Sign Offs
    • The Electronic Labor Tracking System
    • Best Practices for Financial Management

     Chapter 2: Handling Claims on the Jobsite

    • Understanding Product Claims
    • Handling Adhesive Claims
    • Complete Overview of the Claims Process
    • Best Practices for Handling Claims on the Jobsite

    Closing out the Job

    • Challenges to Completing the Job
    • Seven Job Completion Functions
    • Punch List Completion/Sign Off
    • Close Out Meeting
    • O & M Documents
    • Margin Erosion/Enhancement
    • Best Practices for Closing Out the Job
  • Welcome New Members

  • Certified Installation Manager Program

    The Only Training Program for Floor Covering Installation Managers

    Learn More about CIM

  • The Following Companies Endorse and Support the CIM Program

    AC • Tech 

    Advanced Adhesive Technologies

    ARDEX Americas

    Allstate Floors

    Becker Brothers

    Bonitz Flooring Group, Inc.

    Capri cork

    DCO Commercial Floors

    Flooring Services, Inc.


    H.B. Fuller Construction Products

    HPS Schönox

    Halex Corporation

    Helmitin Adhesives

    Inside Edge Commercial Interior Services

    KOSTER American Corporation

    Loba-Wakol, LLC

    MAPEI Corporation

    Metroflor Corporation

    Michael Halebian & Company

    Moldings Online

    Procedo Flooring

    Protect-All Flooring

    RFMS Inc.

    Roppe Corporation

    Royal Adhesives & Sealants

    Seneca Millwork

    Shaw Industries, Inc.

    Sika Corporation

    Spray-Lock, Inc.


    Synergy Flooring


    TRAXX Corporation

    Texan Floor Service

    UFloor Systems


    Wagner Meters

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